FREQUENTLY ASKED QUESTIONS
WHAT CAN I EXPECT DURING AN APPOINTMENT?
On the day of your appointment, you will receive a text to let you know Dr Yee is on the way. If she is running late, she will let you know.
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Each appointment typically lasts for 30-60 minutes.
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Once Dr Yee arrives, she will discuss the process and answer any questions you may have. She will complete any paperwork that needs to be done. When you are ready to proceed, the sedative will be given to your pet. This is a combination of pain medicine and sedation that will help your pet become very sleepy, which usually takes 5-15 minutes. This is sometimes done in two steps (depending on the pet). Once your pet is in a deep sleep, Dr Yee will give the medicine to help your pet pass. At this point, she will give you and your family some time alone with your pet for final goodbyes. If you chose cremation, Dr Yee will bundle your pet for transport. For larger pets (over 40lbs), she will need your help to transport your pet into her car.
WHAT ARE THE AFTERCARE OPTIONS?
There are many choices for aftercare for your pet.
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You may choose to bury your pet at home. There may be specific laws/regulations regarding this. Please check with your local or city regulations regarding home pet burial.
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You may choose to have your pet cremated. There are two types of cremation. Communal Cremation is when your pet is gently placed with other pets for cremation. Cremated remains will not be returned. Private Cremation is when your pet is the only pet in the chamber during the cremation process. You can be assured that you will only receive the cremated remains of your pet. In either case, Dr Yee will transport your pet to our home office for coordination of cremation services.
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For more information, click Aftercare Options.
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For pricing information, click here.
WHAT IF MY PET PASSES ON ITS OWN?
If your pet passes away on its own at home, we can help you with gentle transport of your loved one to our home office for coordination of cremation services. Please see the Cremation options here.
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If you are interested in our Angel Care, call or text us at 209-290-9800 or email us at GentlePassageVet@gmail.com.
WHEN AND HOW DO I PAY FOR YOUR SERVICES?
Payment is expected at or before the time of service. It is recommended to complete payment prior to the appointment so that we may fully focus on your pet.
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We accept Visa/MC, American Express, Discover, Apply Pay, Venmo, check (payable to Gentle Passage), and cash.
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After you schedule your appointment, you will receive an email with a consent form that you can sign electronically and a link for payment, if you choose.
IS THERE A CANCELLATION FEE?
At the moment, there is no cancellation fee.  We realized that things can change unexpectedly.  We kindly ask that if you need to cancel the appointment, please contact us as soon as possible so that we can open up our schedule to help another family.
WHAT AREAS DO YOU SERVE?
Gentle Passage is based out of Elk Grove, California.
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We are currently serving the following communities: Elk Grove, Wilton, Lodi, Galt, South Sacramento, Pocket area, and parts of Stockton. See the map here.
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Extended travel to locations outside our service area may be possible (may incur an additional fee).